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For this purpose, Western Union is entitled to request from the Sender or the Receiver additional details and proof of identification which may cause the Transaction to be delayed. The Sender shall bear all fees due to complete the money transfer unless applicable law in the destination country requires otherwise. We are entitled to amend Our Privacy Statement at any time. If you’re tired of waiting in the phone queue when contacting customer support, you can … The distribution is the first of a series of refunds Western Union has been compelled to issue following 2017 regulatory action levelled against it by the Federal Trade Commission (FTC). Cookies are small text files placed on your device by an app, website or email that you open. Cookies allow us to operate our website/app efficiently and provide you with a better browsing experience. We are unable to obtain sufficient evidence of Your identity; b. For transactions to a bank account or to a mobile phone Western Union will transfer the funds to the account identified by the Sender. If We do not make the funds available for collection by the Receiver within three Business Days from when You initiate a money transfer with Us and provide all the relevant information necessary for Us to give effect to the transfer, We will refund in the event of Your justified notice of rescission the amount of the money transfer plus all transfer fees paid (subject to statutory or regulatory restrictions). Making these efforts does not make Us liable for any loss or damage that are the result of Your failure to comply with Your duty in accordance with this paragraph. 4.5. With your original money order or your receipt: Complete, sign and date the money order tracing-refund request on the back of the money order receipt or complete the Money Order Customer Request form. YOUR RESPONSIBILITY TOWARDS US. You will receive a refund if the money order has not been used. SMS – Western Union may offer free SMS notification in some countries to indicate (to the Sender) that the transferred funds have been collected by the Receiver or (to the Receiver) that funds are available for collection. 2.9. In the event of loss, theft, copy, misuse, or unauthorised use of the Transaction data (see above Item 4.3.b), where You believe We may have performed a Transaction You did not authorise Us to perform, or where You believe We may have failed to perform or incorrectly performed a Transaction, You must call 0 808 234 9168 or +32-(0)2 639 7103 and notify Us immediately upon becoming aware of such events. Notwithstanding any prior agreement to initiate a money transfer, We are under no obligation towards You to initiate or execute a money transfer if: a. 8.4. When exercising Your right of rescission prior to Our having paid out the funds to the Receiver, We will refund the amount of the transfer to You and do not charge any fees. b. The password and the username must not be used by any other person than Yourself. Should You not be satisfied with Our services under these Terms and Conditions You may make a complaint in writing to Us at the contact details published on https://www.westernunion.com/gb. In other cases, We undertake to make funds available for collection by the Receiver at the latest at the end of the fourth Business Day after the Day of Receipt. The Western Union® Online Service is offered in the UK by Western Union International Bank GmbH, UK Branch (WUIB) in cooperation with Western Union International Limited. Refunds are provided in the original form of payment. For years, many people who lost money to scams sent their payment through a Western Union wire transfer. In exceptional circumstances, We will send You a holding reply within 15 business days specifying the deadline by which You will receive Our final response, being no later than 35 business days from the date of Your initial complaint. You must file a claim by May 31, 2018. Fill out the form, including the serial number, amount of the money order, and any other information you have. If you lost money to a scammer whom you paid using Western Union anytime from Jan. 1, 2004, to Jan. 19, 2017, you can file a claim up until May 31, 2018, to get your money back. You must settle the basic amount of a money transfer plus Our fees with a Bank Card or from Your bank account (insofar as Western Union permits an account-based money transfer). It is Your responsibility to keep Your password and Your username safe as well as all Transactions carried out using Your password or Your username. THE RESPECTIVE PROVISIONS ARE HIGHLIGHTED IN BOLD. This refund program is for people who used Western Union wire transfers to send money to scammers. DISCLOSING INFORMATION TO THIRD PARTIES. Western Union agents may offer Receivers the choice to receive funds in a currency different from the one the Sender selected. Other product, service or company designations appearing on the Website may be the trademarks of their respective owners. Links to any Linked Site do not constitute an endorsement by Us or Our association with any third party resources or their contents. If it has been used, you will receive a copy of the cashed money order for your records. The company admitted to criminally aiding and abetting wire fraud and to violations of the Bank Secrecy Act. Western Union International Limited is an Irish company (number: 372428) with registered offices at Unit 9, Richview Office Park, Clonskeagh, Dublin 14, Ireland. We are entitled to either partially or fully cease operating the Western Union Website or the Western Union® Online Service  if circumstances that are beyond Our control compel Us to take such action and We consider it appropriate (“Events Outside Our Control”). In this case the transfer fees will not be refunded. If permitted by applicable law, the SMS will be sent to the Sender’s and/or the Receiver’s mobile number provided at the time of the Transaction. Print the form, and then complete and sign it. h.    the unauthorised use of or unauthorised access to data in conjunction with Yourself or Your Transactions which We process unless such use or such access is the result of negligence on Our behalf. Do not reply to any emails telling you to apply for a refund or that ask you to provide personal information. 2.8. 4.2. The FTC’s complaint alleged that Western Union failed to put in place effective anti-fraud policies and procedures and to act promptly against problem agents. You should direct any concerns regarding any Linked Site to such Linked Site's site administrator or webmaster. Western Union paid $586 million to settle charges brought by the Federal Trade Commission (or FTC), and the Department of Justice (or DOJ). Western Union money orders are a convenient way to send money almost anywhere in the world. Print and fill out the Money Order Research Request form. Your liability for losses arising from an unauthorised Transaction shall not be limited to a maximum amount of GBP 50 as set out in Item 8.2 if You acted with fraudulent intent or contributed to the misuse of Transaction data intentionally or through grossly negligent conduct. 2.5. Its Data Processing Registration Number is 2111221. We will have no liability to You under Item 8.1 or 8.6 if You do not let us know about an unauthorised or incorrectly executed Transaction within 13 months after the date of execution of the Transaction. d.    Within the framework of the Western Union® Online Service  You will not request money transfers which violate these Terms and Conditions or any other restrictions of use or terms of use as set forth on the Western Union Website; and. We cannot guarantee such efforts will be successful. REFUNDS: Subject to applicable law: (i) transactions may be canceled for a refund of the transfer amount, unless the funds have been picked up or deposited at the time WU receives Your written request; (ii) for certain services, excluding WU's bill payment and prepaid products and services, WU may provide a transfer fee refund if funds are not available within the specified timeframe; and (iii) WU may charge You a fee to refund … If one or several of the provisions to these Terms and Conditions are invalid, unlawful or unenforceable, then this does not affect the validity of the remaining provisions. Visit www.financial-ombudsman.org.uk for more information. The Western Union Company Daniel Diaz, 720-332-5564 daniel.diaz@WesternUnion.com or David Liggett, 720-332-4119 Send money online to 200 countries and territories with hundreds of thousands of Western Union agent locations. Western Union® Online Service offers money transfer services nationally and internationally. The receipt is your proof of purchase, and it's much easier to get a refund if you have it. This includes liability for death or personal injury caused by Our negligence; for fraud or fraudulent misrepresentation; or for breach of Your legal rights where it would be unlawful to exclude or limit such legal rights in relation to the Western Union® Online Service . We will have no liability to You for damage that is due to any unusual and unforeseeable events over which Western Union has no control and whose consequences, in spite of exercising due care, Western Union could not have avoided (caused, for example by Events Outside Our Control, failure of telecommunication lines, civil unrest, war or other events such as industrial action or lockouts over which We have no control). a. WUIB (Branch Address: 200 Hammersmith Road, London, W6 7DL) is a branch of Western Union International Bank GmbH (company number FN256184t, VAT Number ATU61347377), an Austrian limited liability company with registered offices at The Icon Vienna (Turm 24), Wiedner Gürtel 13, 1100 Vienna, Austria. You have the right to rescind a money transfer within 14 days from initiating the Transaction. All rights to the Western Union Website and the Western Union® Online Service remain Our property and/or the property of the third party. Send both the notarised affidavit and the Trace/Refund Request form to the address listed on the Trace/Refund Request form. 7.1. For regular money transfers the funds are normally available for collection within a few minutes, subject to the business hours of the respective agent location. 8.9. Obtain a Trace/Refund Request form from the vendor where you purchased the money order even if you do not have the receipt but know the 11-digit serial number and amount of the money order. You must share the Transaction data (amount of money, Your name, Your country, name of Receiver and MTCN) with the Receiver only. However, if your refund request is not made on the same day you will lose the charges (unless there was an error on Western Union's side or you were a victim of fraud, in which case you will receive a full refund). 14. 2- On May 27, 2020 WU sent an email confirming payment for money transfer has been received and it will be availa Customers may obtain information about the addresses and hours of operation of Our agents and local representatives by calling this telephone number: 0808 234 9168 (for UK residents only) or +32-(0)2 639 7103 (for calling outside UK). It is important to keep the receipt when you purchase a Western Union money order. If you contacted Western Union via email, you will receive a confirmation email once your request has been processed. Follow the instructions to figure out the processing fee that is required. Links do not imply that Western Union is affiliated or associated with third parties or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through a link, or that any Linked Sites are authorised to use any trademark, trade name, logo or copyright symbol of Western Union. Incorrectly executed or non-executed Transactions. This is a legal requirement for all Transactions processed by Western Union. Western Union settled the 2017 case for $586m. We will then investigate the matter. 2.2. Western Union calculates its rate of exchange based on commercially available interbank rates plus a margin. In certain cases money transfer payments may be subject to local taxes and service charges. Payments may be effected if the transaction information provided by the Receiver contains minor mistakes (but Western Union and its agents have no obligation to effect any payment in such circumstances). Prior to the final authorisation of the Transaction You will be notified of the precise amount which We will clear with Your Card Issuer or which We will debit from Your bank account. 3.3. 2.3. Unfortunately, the process will take a bit of time and cost you some extra money. However, You might be entitled to the reimbursement or credit of a certain amount from Your Card Issuer or your bank if Your Bank Card or Your bank account were used in a fraudulent manner. Western Union is not responsible for any charges associated with SMS messages. b.          if We did not ensure that Our contact facilities were available to You for the purposes of making a notification under Item 4.5. People have reported scam emails about the Western Union refund program. Please Mail This Form To: Western Union Financial Services Inc. P. O. Western Union’s exchange rate may be less favourable than some publicly reported commercial exchange rates used in transactions between banks or other financial institutions. Western Union® Online Service " refers to money transfer services which We provide through the Western Union Website or its mobile application (“Western Union Mobile Application”); j. It's a good idea to record the serial number and amount of the money order as well, just in case anything happens to the receipt. If a potential match is identified, Western Union researches the Transaction to determine if the name matched is indeed the individual on the relevant list. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. If you have questions regarding the amount to be refunded, please contact Customer Care . IT IS IMPORTANT FOR YOU TO READ AND UNDERSTAND OUR TERMS AND CONDITIONS BEFORE YOU ACCEPT THEM. Western Union will use and process your personal information as described in Our Privacy Statement and you explicitly consent thereto. Charges applied by the telephone service provider are the exclusive responsibility of the Sender or Receiver. Editor’s Note: This story has been updated to reflect a change in the refund deadline. B. In March 2020, refund checks worth about $153 million went out to more than 109,000 people. WU-G . In such cases, the paying agent may pay all or part of the Sender’s money transfer in national currency. The information provided in order to effect an online money transfer is true, accurate, current and complete; b. I got mail about getting a refund for money that I had been scammed for, it's for the Western Union remission, basically they are paying back people who were scammed thru WU in abt the last 15 years. 14.2. Victims from all over the world will be eligible to apply for a share of the refund pot, provided they sent a money transfer through Western Union between 1 January 2004 and 19 January 2017 to a fraudster. To request a refund, follow these steps: 1. For some countries, the service may be delayed or other restrictions may apply. The affidavit serves as a substitute for your proof of purchase receipt. You may be liable up to the maximum amount of GBP 50 for losses that: a.          result from unauthorised Transactions resulting from the use of lost, stolen or otherwise missing Transaction data (see above Item 4.3.b); or. If you don't have the serial number, you may not be able to get a refund. You declare that You will pay to Us Our fees (see also Item 2.8 above) for any money transfer which You initiate via the Western Union® Online Service. … Welcome to the United States v Western Union Remission Website. The Western Union®  Online Service  provides various options for the Receiver to receive funds including cash at an agent location, direct to a bank account or to a mobile phone, where available. You consent to and acknowledge that we must make reasonable efforts to verify your identity. Almost a month and I'm still waiting. Unless you acted with fraudulent intent, You are not liable to us: a.          for losses resulting from an unauthorised use of Transaction data that arise after receipt by Us of a notification under Item 4.5; or. We reserve the right to charge You a fee to cover Our reasonable costs for doing this. (MTCN) is : [protected] Date of transactions: 05/20/2020 13:45:34 ET. 7. We will have no liability to You under Item 8 if We fail to perform or incorrectly perform the Transaction where the reason for this was due to Events Outside Our Control or Our statutory obligations. Western Union is not responsible for technical malfunctions that occur outside of its proprietary systems. SOURCE: The Western Union Company . The payment of funds to be collected will be made to the Receiver that Western Union or its agent deems entitled to receive the money following verification of the identification documents. You consent to and acknowledge that We may forward any particulars about You and about the services that We provide to You if necessary to regulatory or government authorities or their bodies if: a.        we are obligated by law to do so; or. Test questions do not constitute an additional security feature and cannot be used to time or delay the payment of a money transfer and are prohibited in certain countries. 8.11. 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